Privacy Policy at BC Game India

Information We Collect

BC.Game collects different types of data depending on how you use the site. Here is what we may gather:

Account information. BC.Game ID, email address, username, age, account status;
Contact details. Full name, email, phone number, physical address;
Identity documents. Passport, national ID, driving licence, or similar documents required for KYC verification;
Payment information. Payment methods, transaction history, deposit and withdrawal records;
Device data. IP address, device ID, operating system, browser type;
Location data: approximate or precise geolocation information;
Usage data. Interactions with the platform, gaming history, online activities;
Fraud prevention data. Device trust scores, suspicious activity monitoring, transaction analysis;
Marketing preferences. Your choices regarding promotional offers and campaigns.

You provide some of this data directly when you register or contact support. Other data is collected automatically when you browse the site.

We do not collect sensitive personal data such as race, religion, or sexual orientation unless required by law and with your explicit consent.

How We Use Your Information

BC.Game uses your personal data for specific purposes:

To provide and maintain our services;
To verify your identity and ensure account security;
To process payments and transactions;
To improve user experience and enhance our services;
To prevent fraud and illegal activity;
To comply with regulatory requirements including AML and tax reporting;
To conduct marketing and promotional activities;
To personalise advertising and user recommendations;
To respond to customer support requests;
To enforce our Terms of Service and other policies;
To process VIP programme applications, promotions, and rewards.

We do not sell your data to advertisers or third parties for marketing purposes.

Data Security

BC.Game takes data protection seriously. We implement security measures including:

SSL encryption to protect data during transmission;
Multi-factor authentication (MFA) for enhanced account security;
Access control policies ensuring only authorised personnel can access sensitive data;
Regular third-party security audits to identify vulnerabilities and maintain compliance;
Incident notification policy to alert affected users and regulators in case of a security breach;
Compliance with industry-recognised standards including ISO 27001 and SOC 2;
Employee training and internal security policies for staff handling user data;
All personal data is stored on secure servers with limited access.

No system is completely secure, and data sent over the internet carries some risk. Once we receive your data, we do everything reasonable to keep it safe.

Cookies

BC.Game uses cookies and similar technologies to improve your experience. Cookies help us:
Remember your login details and preferences. Improve site performance and load times. Track how you use the site so we can make it better. Show you relevant content and offers.
You can disable cookies in your browser settings. Keep in mind that this may limit some features or affect how the site works.

Sharing Data with Third Parties

BC.Game does not sell or rent personal data to third parties for marketing. However, we may share your information in certain situations:

With affiliated companies within the BC.Game group;
With service providers such as payment processors, cloud hosting, and KYC verification providers;
With regulatory authorities when required by law;
With fraud prevention and cybersecurity firms to detect suspicious activity;
In connection with mergers, acquisitions, or business reorganisations.

We choose partners carefully and require them to protect your information according to applicable laws.

International Data Transfers

BC.Game operates internationally, so your personal data may be transferred outside your country of residence, including to countries that may not have the same level of data protection. We implement appropriate safeguards including Standard Contractual Clauses (SCC) and Data Processing Agreements (DPA) to ensure compliance with applicable privacy regulations.

Data Retention

We keep personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law. Retention periods include:

User account data is stored while the account remains active;
Transaction records are kept for up to seven years for regulatory and tax compliance;
Marketing preferences are stored until you opt out;
Fraud prevention data is kept for up to five years for security monitoring.

After these periods, data is deleted or anonymised unless further retention is legally required.

Your Rights

Depending on your jurisdiction, you have the following rights regarding your personal data:

Right to access and request a copy of your data;
Right to correct inaccurate or incomplete information;
Right to erasure (right to be forgotten) where legally applicable;
Right to restrict processing under certain circumstances;
Right to object to processing and opt out of marketing;
Right to data portability in a structured format;
Right to file a complaint with a data protection authority.

Changes to This Policy

We may update this policy periodically. The latest version is always available on the BC.Game website. Significant updates will be communicated via email or platform notifications.
By continuing to use our services, you agree to the terms of the latest Privacy Policy.

Contact

If you have questions about this privacy policy or how we handle your data, contact BC.Game support. The team is available 24/7 via live chat or email.